One of the most significant events to drastically affect your business now and in the future, is the potiental failure of your IT/ICT networks or computer systems. Here at Eye-T Services we take IT support seriously, that's why we offer the best support solutions that take advantage of the latest technologies to help secure your business.

Getting the right combination of IT & ICT support has always been a challenge for businesses. Today Eye-T Services have put together IT systems that simplify any busy organization so you can now relax and focus on your core business where it really matters while Eye-t Services focuses on keeping the back end of your IT & ICT operation on track, allowing your business to freely maximize revenues.

The right support structures are critical to the operation and continuation of your business. Eye-t services provide solid solutions and support structures guaranteeing your business full functionality 24/7.

Any good business or organization knows the importance of having the right team backing you, especially when that team is critical to your operation.

Benefits
  • SLA Contract Support short or long term
  • 24/7 support on call within 1hour
  • Executive Support  immediate response with resolution time between 15 to 45mins
  • Covers all you’re IT and ICT needs. No need for local or 3rd party support, saving time and associated costs.
  • Development team on call for Server Scripting CRM, Web or PBX customization.
  • Free monthly report on server usage, traffic flows and performance charts
  • Reduced hourly rate for project work from $55.00 from our normal rate of $80.00 per hr.(conditions apply)
  • Provide Onsite training
  • Phone or Remote computer resolution significantly reducing your IT cost by up to 60%
We have a selection of SLA support packages available to suite your requirements starting with our 1hr turn around SLA SP. If for some reason your system goes does down, we are on call 24/7 to help get your systems back online. SLA SP has built-in maintenance cost for updates, patches and monitoring of your systems. We provide a full report via email of usage, availability, performance, and any unusual activity that may cause disruption too your organization.


Without a Support Package in place our standard rate is $80 per hour and covers support within 24 hours.

Our SLA support packages starts at 1hr 24/7 turnaround service.

  • CRM
  • Website Support
  • PBX Digital Center Support
  • Neotech Solution
  • Desktop Solution
  • Network Support
  • Server Support
  • VOIP Support

Please call us if you have further requirements



Conditions

Support packages entitle the customer to

  • 24/7 emergency support on failure and disruption only

The following conditions apply for SP contract.

  • Desktop configuration must meet our recovery standards, allowing for a faster recovery process. A single desktop cost $80.00 to be converted to our Advanced Recovery Solution. Once installed your systems are fully protected against any online attack. Whether it be a virus or a hacker trying to access your computer, protecting your host OS, critical data and operations is what our technology does best. Our recovery solution significantly reduces administration cost over a 5 year period by reducing down time by 99.9% and any loss of data.
  • minimum of 1GB of ram is required for XP and 3GB for Vista, more is better
  • 1.2Ghz intel CPU upwards, more is better.

SLA SP includes onsite calls, restoration and hardware diagnostics. If there is a hardware failure and the item in question was purchase through our services and is still under warranty, we will organize an immediate replacement within 48hrs. If your server is on lease and located in our data center, replacement will be within 2-4 hrs.

Current desktop, server, routers, and network systems that were purchased and configured by the owner come under a special agreement and any recovery options has strict setup and configuration requirements.

For further information on our services please call 0800 393 873

 


 

Eye-T Services is an exciting, young and fresh IT company. What distinguished this company from so many others is that providing the service and supporting the customers to the best the company’s abilities is the primary and only goal. The people working at Eye-T don’t talk too much about money, more about providing the best services and the best support. Naturally the companies services cost money but it wont cost you an “arm and a leg” to get them.Eye-T Services provides the very best in SEO, so if you are looking for people that really know what they are doing and that will talk about “increases in sales” as the benchmark and not just how much you have to pay then you will like working with this company.Whether you would like to learn about web-designing for your own benefit or so you can start a career or need to learn to “search engine optimization” your website, Eye-T has a course structured for both beginners and more experienced people.